So I place an order for a pair of games via GOG.com and my bank decides to flag it as a suspicious transaction, causing my card to be blocked. I find out about the problem after a subsequent order through Amazon fails due to my card being declined, so I give them a call. They say they tried to reach me to confirm the transaction was legit, but I don't see any call from them registered on my phone. Today I call them to complain and to have the block lifted and they explain that my order was placed on a weekend and therefore they weren't able to call me until today (which is true), but the problem is by today my card had already been blocked. I tell them I'd like to have been called prior to having my card blocked, to which they respond by saying they're trying to expand their operations to include weekends (apparently they couldn't wait until Monday to block my card). This "trying to" seems rather non-committal to me, so I ask them whether I'll have to call them in the future when placing an order on a weekend and they tell me the block is triggered only by certain kinds of transactions and if I want they can add GOG.com as an exception. That strikes me as missing the point, so I tell them I understand the need to confirm a transaction is legit but that I'd like to have been called prior to my card being blocked. I then ask for my complaint to be officially registered, but their lack of confirmation in that regard leads me to suspect it won't be. I think I'll write the bank with my complaint, just to make sure it's registered. Had this happened to me while at a restaurant I'd be washing dishes, and had it happened while on vacation I'd be in even worse trouble. I understand they need to protect themselves from fraud, but why do I have to be the one to deal with all the hassle? So there... I've vented. That's all. Thank you for listening.